We are supporting 5 devices at the same time, for example 5 mobile phones. When the connection of the sixth device is detected, the first device logged in will automatically disconnect.
We are supporting 5 devices at the same time, for example 5 mobile phones. When the connection of the sixth device is detected, the first device logged in will automatically disconnect.
We are a legally registered VPN company in Hong Kong. Owing to the fact that Hong Kong is a special administrative region, the judicial independence prevents the influence of regional policies. Users are directly connected to overseas server networks regardless of their current location. All data transmissions are protected by 256-bit AES encryption, which is the highest level acknowledged by security experts worldwide. Moreover, we have 100+ technicians securing the stability of all networks 24/7.
Definitely not, and in fact, the situation is the exact opposite. AniVPN only provides 3 national server networks for all users during free trial period, while after users have subscribed to the plans, there are an array of server networks for users to choose from. We have sufficient optical fibre access networks, strictly controlling the connected numbers and electrical load of each linked device user, certainly not excessively distributing. When the preset connection limit is reached, the server network will not show up or allow other users to connect. Meanwhile, we will also continuously enhance the number of server networks in order to safeguard the ultra-high speed streaming experience of our users.
Download AniVPN APP, register for a membership account, then you can obtain your 48 hours free trial in our application. Please be reminded that it is essential to authenticate your email address beforehand.
Click on ‘Choose a plan’ and select the most suitable plan. The system will automatically add the expiry date of your newly purchased plan to your current plan.
Try not to select capital letters when inserting your email address for login. All English letters should be in lowercase, with no spacing in between.
There is no network that performs absolutely fast. The speed of connection may differ in different regions, due to having different network gateways and telecommunications companies. You can always switch to different server networks, and visit Youtube to test out the speed of video streaming.
To solve your problem you must first try switching to other server networks, then go on Youtube to check the speed of video streaming. Given that there is indeed no network that performs absolutely fast. The speed of connection may differ in different regions, due to having different network gateways and telecommunications companies.
Besides, it is also possible that the router in your community/region has intermittent connection with specific server network in foreign countries. There are similar issues happened before, as certain areas’ connection with Japan server networks will be lagging, while some shows problems with the connection with server networks in the US, but they are settled within 1-2 days.
We have 100+ technicians securing the stability of all networks 24/7 and assuring the our service is always at its best.
You can download the application directly from AniVPN official website.
All plans purchased through our official website, can be refunded within 7 days, which counts from the day the application is purchased. Unfortunately, if you happened to buy our plans through the Apple iOS system with your Apple ID, you will not be able to enjoy the refund offered by our official website. For any enquiries, please contact Apple via http://reportaproblem.apple.com/
First, the plan you purchased must be qualified for a refund, just as what is stated in the question above. You can then register for a refund through Customer Service, please mention the following when drafting the message: (1) Your registered account email, (2) the screenshot of your payment (your Alipay payment record or Credit Card payment record). Please beware that if the order is paid by credit card, the amount refunded may deduct the administrative charges from the Credit Card companies.
Telecommunications companies will only see that you are connected to the server of AniVPN, as well as your data usage, but not any content transmitted, as all data transmissions are protected by 256-bit AES encryption, which is the highest level acknowledged by security experts worldwide.
No, our company places a high value on privacy, we will not keep the browsing history of our users for big data analysis. We will only keep the data usage of our users, in order to prevent the destructive acts from users with bad intentions. Moreover, Personal Data (Privacy) Ordinance is one of the laws in Hong Kong that secures the right to privacy of users.
Absolutely no one. Including AniVPN, same wifi network and telecommunications company, no one will read your browsing history. We can ensure that your privacy is protected.